Currie et al. (2015), Human Resource Management

HR Practices and Knowledge Brokering by Hybrid Middle Managers in Hospital Settings: The Influence of Professional Hierarchy

In hospital care for older people, nurse middle managers could pass knowledge down to fellow nurses but struggled to pass it up the hierarchy or across to doctors; without HR support, the authors warn, a 'broken' rather than 'broker' chain may result.

Parts of the Loop it informs

Surface both waysSupports Start it close to the workMixed

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Questions this study helps answer

What the research saysWhy doesn't bad news reach senior leaders?What the research saysShould you cut layers of middle management?What the research saysHow can leaders tell a change is stuck before the numbers show it?

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