Hope (2010), Journal of Change Management

The Politics of Middle Management Sensemaking and Sensegiving

In an insurance company's change effort, middle managers used their business expertise and political moves to steer how even their bosses understood the change.

Parts of the Loop it informs

Make sense togetherSupports Start it close to the workMixed

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Questions this study helps answer

What the research saysWhat do middle managers actually do during change?What the research saysHow can middle managers get ideas heard by senior leaders?

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