Beck & Plowman (2009), Organization Science

Experiencing Rare and Unusual Events Richly: The Role of Middle Managers in Animating and Guiding Organizational Interpretation

The authors propose that middle managers, caught between top and front-line views, can help organizations learn from rare events by first stirring up differing interpretations and later blending them into a richer shared read.

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What the research saysWhy do middle managers feel caught in the middle?

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