Nielsen & Riiskjær (2013), Journal of Change Management

From Patient Surveys to Organizational Change: Rational Change Processes and Institutional Forces

Across 100 Danish hospital wards, patient surveys tended to change practice when key professionals trusted the survey's quality, the ward scored worse than others, and the fix was obvious.

Parts of the Loop it informs

Surface both waysSupports Review, then hold stillSupports

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Questions this study helps answer

What the research saysHow long should a change settle before the next one?What the research saysHow can leaders tell a change is stuck before the numbers show it?

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