Smollan (2013), Journal of Organizational Change Management

Trust in change managers: the role of affect

Interviews with 24 people about workplace change found that trust and distrust in supervisors and senior change leaders came loaded with emotion, distrust most intensely, and that perceived fairness built or eroded that trust.

Parts of the Loop it informs

Surface both waysSupports The middle's own weatherSupports

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Questions this study helps answer

What the research saysDoes trust in leaders matter during change?

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